Frequently asked questions

How does the BugMD Essential Pest Concentrate work?

BugMD Essential Pest Concentrate is an all-natural pest control solution. It’s formulated with two powerful essential oils — Clove Oil and Cottonseed Oil — to help eliminate bugs in a fast manner. This solution contains no formaldehyde, DEET, or any other harsh chemicals.

What stages of the pest life-cycle does Essential Pest Concentrate treat?

Every stage! This pest control solution is highly effective in eradicating pests at every phase of their life-cycle: eggs, larvae, and adults. Even better, this potent formula has been shown to work on insects that have developed resistance to other insecticides!

How do I dilute the concentrate?

Simply mix Essential Pest Concentrate with 27oz. of cold filtered water and pour it into the reusable “forever” spray bottle. Afterwards, just give it a good shake and you’re ready to go.

My pet accidentally licked the product. What should I do?

BugMD Essential Pest Concentrate is naturally-derived and has not been shown to cause adverse effects on pets — even if they’ve accidentally licked a small amount. However, as a general rule, it’s best to keep out of the reach of animal companions to avoid accidental ingestion in large amounts.

How should I store my BugMD Essential Pest Concentrate? How long is the shelf life?

Keep your BugMD concentrate and the spray bottle tightly closed. Make sure to store in a cool, dark place, away from direct sunlight. With proper storage, our products have a shelf life of 2 years.

Can I use it to spray on my beddings & clothes directly?

Yes! But we recommend that you apply only a light mist. Always do a fabric test first to see how the material will react to the solution!

What if I’m not happy with it? What is your return policy?

If your experience with BugMD Essential Pest Concentrate has been less than satisfactory, don’t worry. We offer 30-day protection on all orders. Simply contact our dedicated customer service team for a fast, hassle-free return.

How long does it take for BugMD Essential Pest Concentrate to arrive?

All U.S. orders ship in 5-8 business days from our warehouse!

How does BugMD Zap Trap work?

Zap Trap uses a powerful UV light to lure flying insects into an electric bug zapper. It also includes an LED light mode to fill outdoor spaces with relaxing ambient light. Our solution is a convenient, chemical-free way to keep you safe from mosquitos, moths, gnats, flies, and more.

Can I take BugMD Zap Trap on-the-go?

Zap Trap is ideal for beach trips, camping trips, and other outings. Its compact size makes it perfect for travel — simply toss it in backpacks, purses, or cars for on-the-go protection.

Where should I hang my BugMD Zap Trap?

Zap Trap’s unique handle designs allows you to hang it on any surface you choose, from fences to trees.

How do I maintain my BugMD Zap Trap?
Zap Trap is very easy to maintain. Whenever it’s full, simply wipe-away any deceased bugs with the included cleaning brush.

What if I’m not happy with it? What is your return policy?
If you don’t love your experience with Zap Trap, don’t worry. Every order comes with an ironclad 30-day guarantee. All you have to do is send us an email and our dedicated customer service team will quickly handle your return. For more details, please refer to our Return Policy at the bottom of the page.

How long does it take for BugMD Zap Trap to arrive?
All U.S. orders ship in 5-8 business days from our warehouse in sunny California!

How does it work?

This genius, dual-performance light bulb screws into any socket for convenient bug-zapping power. Zapville combines LED light with proven UV science to lure and zap bugs out of commission. And unlike other zappers, Zapville is whisper quiet and chemical-free!

Where can I use ZapVille?

Anywhere you want! ZapVille is designed to fit into any standard light socket — whether it’s on the porch, in the backyard, or even indoors, ZapVille keeps you safe from flying bugs and provides ultra-bright illumination while using 30% less electricity than typical light bulbs.

How do I switch between modes? Can I use the LED and UV at the same time?

Switching between modes is a piece of cake. Simply flip the lightswitch off and on again to toggle between the light modes. You can use both lights — UV and LED — at the same time and still use 30% less electricity than a standard light bulb.

What if I’m not happy with it? What is your return policy?

If your experience with Zapville has been anything less than amazing, don’t worry. We offer a 30-day protection on all orders. Simply contact our dedicated customer service team for a fast, hassle-free return.

How long does it take for BugMD Zapville Bulbs to arrive?

All U.S. orders ship in 5-8 business days from our warehouse!

How does BugMD Pantry Pest Patrol work?

BugMD Pantry Pest Patrol captures any moth that hides inside our pantries and eats our food. These traps use natural pheromones to lure them into an ultra-sticky PermaGlue trap. Once they land inside, they’re stuck forever.

Where can I use BugMD Pantry Pest Patrol?

Place BugMD Pantry Pest Patrol inside pantries, cupboards, drawers, or any other areas where dry food is stored.

How long does BugMD Pantry Pest Control last?

Each trap should be replaced every 12 weeks, or as soon as it’s full of deceased moths. We recommend checking traps at least once a week.

What if I’m not happy with it? What is your return policy?

If for any reason, you're not thrilled with your BugMD Pantry Pest Patrol experience, don’t worry. We offer an ironclad 30-day satisfaction guarantee on all orders. Just contact our dedicated customer support team for a quick, hassle-free return. For more details, please refer to our Return Policy at the bottom of the page.

How long does it take for BugMD Pantry Moth Traps to arrive?

All U.S. orders ship in 5-8 business days from our warehouse in sunny California!

How does the BugMD Clothes Moth Boss work?
BugMD Clothes Moth Boss is an all-natural closet moth solution. It’s formulated with special pheromones to lure-in male moths. Once they land inside, the double strength sticky pad traps them for good. Problem solved!

Where should I place my traps?
Clothes Moth Boss should be placed anywhere an infestation near fabric is suspected. The most common areas are inside closets and cabinets.

Are they safe for children and pets?
Clothes Moth Boss is made without harsh chemicals or pesticides, which means they’re perfectly safe. However, we do recommend placing the traps out of reach from children and pets since they contain sticky glue.

How long do the traps last?
Once opened, each trap should be replaced every 12 weeks or as soon as they’re full. We recommend checking on your traps once a week to ensure there’s enough space left inside for more moths to accumulate. Once the trap is full, simply toss it in the trash and replace it with a fresh one.

I accidentally touched the glue! How do I get it off?
Don’t worry, the adhesive used in Clothes Moth Boss is 100% non-toxic. Simply rub it off using vegetable oil or any other skin-safe solution. Afterwards, rinse with soap and water.

Can I use these traps in places other than my closet?
Clothes Moth Boss is made with pheromones which specifically attract closet moths. You can use these traps anywhere you suspect they’re present. If you have food moths in your kitchen, we recommend our Pantry Pest Traps which you can find on the BugMD website.

What if I’m not happy with it? What is your return policy?
If your experience with BugMD Clothes Moth Boss has been less than satisfactory, don’t worry. We offer 30-day protection on all orders. Simply contact our dedicated customer service team for a fast, hassle-free return.

How long does it take for BugMD Essential Pest Concentrate to arrive?
All U.S. orders ship in 5-8 business days from our warehouse!

How does Solar Lantern work?

BugMD Solar Lantern is a portable pest zapper with built-in UV and LED lights. It lures in a laundry list of flying insects and effectively zaps on contact. Think of it as the perfect “outdoor companion.”

How do I charge my Solar Lantern?

The Solar Lantern can be charged two ways:

1. The Solar Lantern comes with a USB cable that can be used to connect and charge the device up.

2. The Solar Lantern also comes equipped with a solar panel that harnesses the sun for power. When charging with solar power, place the lantern under direct and unobstructed sunlight to ensure proper and full charging.

How long is Solar Lantern’s battery life?

A fully charged Solar Lantern provides up to 13 hours of pest protection and bright LED illumination.

How do I clean Solar Lantern?

Simply use the included cleaning brush to gently wipe-away deceased insects or debris on the electric grid. The tray at the bottom of the unit can also be removed to access other areas for cleaning. Try to clean your unit at least once a month for efficient operation.

How bright is the LED light?

Solar Lantern’s LED light shines with 60 Lumens of ultra-brightness. It’s perfect for illuminating dark areas while camping or even the backyard.

How many Solar Lantern units should I order?

Each Solar Lantern unit can cover up to 40 square meters. We recommend using 2 or more devices when covering larger locations.

What if I’m not happy with it? What is your return policy?

If your experience with the BugMD Solar Lantern has been less than satisfactory, don’t worry. We offer 30-day protection on all orders. Simply contact our dedicated customer service team for a fast, hassle-free return.

How long does it take for Solar Lantern to arrive?

All U.S. orders ship in 5-8 business days from our warehouse!

What are Squito Stickers?

Squito Stickers are easy-to-use mosquito repellent patches. They’re perfect for pool days, camping, BBQs, you name it. Best of all, they don’t contain any harsh chemicals at all. Instead, these stickers are made with pure Citronella oil and offer protection for up to 72 hours.

How do I apply a Squito Sticker?

Simply peel a sticker off the sheet and apply it to any clean surface: clothes, bags, hats, and tents are great options. Squito Stickers are also safe to apply directly to your skin. The non-woven nylon fabric slowly releases Citronella Oil to deter any mosquitos in the area for up to 72 hours.

What ingredients are in these stickers?

Squito Stickers contain only 100% natural Citronella Oil. In other words, there are no chemicals or insecticides. They’re completely safe* for you and your family.
*When used as directed.

How often should I change a sticker?

Each Squito Sticker offers up to 72 hours of mosquito protection. However, if the one you’re wearing gets wet, torn, or falls off... just pop on a new one.

What is the resealable pouch for?

Squito Stickers come in resealable pouches to ensure freshness and protection. Always make sure to reseal the pouch after opening to maintain the stickers potency.

How many stickers are in each pack?

Each sticker sheet comes with 6 Squito Stickers wrapped in individual pouches and each box contains 13 sheets. (That’s a total of 78 stickers per box!)

What if I’m not happy with it? What is your return policy?

If your experience with BugMD Squito Stickers has been less than satisfactory, don’t worry. We offer 30-day protection on all orders. Simply contact our dedicated customer service team for a fast, hassle-free return.

How long does it take for BugMD Squito Stickers to arrive?

All U.S. orders ship in 5-8 business days from our warehouse!

How does BugMD Bed Bug Blocker work?

Bed Bug Blocker helps trap any bugs climbing up and down your bed with its double-wall design. It has a textured outer surface that bugs can climb onto and a slippery inner surface to keep them from climbing out. Best of all, these traps go to work instantly and can alert you of any possible infestations.

Where can I use BugMD Bed Bug Blocker?

These traps are designed to catch bugs climbing up and down your bed. However, they can also be used on the legs of sofas, chairs, dressers, drawers, and other furniture.

Is Bed Bug Blocker safe to use around kids and pets?

Definitely! BugMD Bed Bug Blocker doesn’t use any harsh chemicals. However, we do recommend that you keep close supervision when used near your kids and pets since the blockers are uncovered and open.

How often should I be checking my blockers?

We recommend checking your Bed Bug Blockers at least once a week to monitor infestations. If there are bugs captured, make sure to dispose of them in a tightly sealed bag.

How do I clean and reuse my blockers?

Simple! Make sure to throw away all collected pests first and then wash your blockers with soap and water. Rinse off thoroughly and allow it to dry fully before using again.

What if I’m not happy with it? What is your return policy?

If your experience with BugMD Bed Bug Blocker has been less than satisfactory, don’t worry. We offer 30-day protection on all orders. Simply contact our dedicated customer service team for a fast, hassle-free return.

How long does it take for BugMD Bed Bug Blockers to arrive?

All U.S. orders ship in 5-8 business days from our warehouse!

How does the BugMD Termination Station work?

BugMD Termination Station uses a particular combination of light and heat to lure in insects of all kinds. Once lured, the bugs are trapped in a sheet of powerful “PermaGlue.” Termination Station has two different kinds of light it can emit: white and purple. The white light attracts fleas, mites, moths, and other insects. The purple light lures mosquitos, gnats, flies, and other flying insects. Plus, both modes have a nighttime option where the light is far dimmer.

What stages of the pest life-cycle does Termination Station treat?

Every stage! BugMD’s pest control solution is highly effective in eradicating pests at every phase of their life-cycle: eggs, larvae, or adults.

Can I Use Termination Station Around My Children & Pets?

Absolutely. Termination Station doesn’t use any chemicals or poisons. There’s no odor either. It uses a powerhouse combo of heat and light to attract pests and keeps them stuck with “PermaGlue.”

How Far Away Does It Work?

Termination Station can attract pests up to 30 feet away in any direction. Just place it on the floor and the warm lightbulb will “call” the nasty bugs. They’ll jump off your dogs and couch and head right into the trap.

What if I’m not happy with it? What is your return policy?

If your experience with BugMD Essential Pest Concentrate has been less than satisfactory, don’t worry. We offer 30-day protection on all orders. All you have to do is send us an email and our dedicated customer service team will help you. For more details, please refer to our Return Policy at the bottom of the page.

How long does it take for Termination Station Pads to arrive?

All U.S. orders ship in 5-8 business days from our warehouse!

How does the BugMD No Fly Zone work?
No Fly Zone works by combining the natural attraction of insects to UV light with a custom-shaped sticky trap. It easily plugs into any standard outlet, too. When bugs flock to the UV light, the double-strength adhesive trap catches them fast. The trap itself is hidden inside the device, effectively concealing any deceased bugs from plain sight. As long as it’s plugged in, No Fly Zone can protect any room for up to 20,000 hours.

Where can I use No Fly Zone?
No Fly Zone is perfect for any area inside your home — especially where you notice flying insects. It features a rotating plug that easily adjusts to your power outlet, so it doesn’t take up much space.

Is No Fly Zone safe to use around kids and pets?
Absolutely! No Fly Zone doesn’t use any risky chemicals — and neither do the sticky pads. No Fly Zone uses the natural power of UV light and a 100% non-toxic sticky pad to trap bugs. Plus, it safely plugs into any outlet.

What if I’m not happy with it? What is your return policy?
The vast majority of No Fly Zone customers report superb protection against house flies, fruit flies, gnats, mosquitos, moths, and other flying insects. However, if you’re not 100% pleased with your purchase, we’re proud to offer a 30-Day Satisfaction Guarantee. Simply contact our dedicated customer service team for a fast, hassle-free return.

How long does it take for BugMD No Fly Zone to arrive?
All U.S. orders ship in 5-8 business days from our warehouse!

How does the BugMD No Fly Zone work?
No Fly Zone is a groundbreaking device that combines powerful UV light with a custom-shaped sticky trap. Simply plug it into a standard wall outlet and watch it quickly eliminate mosquitos, moths, flies, gnats, and more. Best of all, each device can protect 400 sq. ft. of space for up to 20,000 hours.

Where can I use No Fly Zone?
No Fly Zone is designed to work in any area of your house and plugs into any standard outlet. You can change locations periodically to capture more insects or simply order a larger quantity of traps (which comes at an even bigger discount).

Is No Fly Zone safe to use around kids and pets?
Absolutely! BugMD doesn’t use any harmful chemicals in any product. No Fly Zone harnesses the natural power of UV light and a 100% non-toxic sticky pad to trap bugs. Plus, it safely plugs into any outlet.

What if I’m not happy with it? What is your return policy?
The vast majority of No Fly Zone customers report superb protection against house flies, fruit flies, gnats, mosquitos, moths, and other flying insects. However, if you’re not 100% pleased with your purchase, we’re proud to offer a 30-Day Satisfaction Guarantee. Simply contact our dedicated customer service team for a fast, hassle-free return.

How long does it take for BugMD No Fly Zone to arrive?
All U.S. orders ship in 5-8 business days from our warehouse!